Can ServiceNow respond to events that are not registered?

Can ServiceNow respond to events that are not registered?

• A. Yes
• B. No
• C. Only if the event is critical
• D. Only in custom builds

Answer: (B)

ServiceNow responds only to events it recognizes through its event handling setup. The Event Registry defines which event names are known and what actions should follow (such as rules, workflows, or notifications). If an event isn’t registered, there’s no defined handler for it, so the system won’t trigger any response by default. To react to a new event, you would register it and attach the appropriate response.

ServiceNow responds only to events it recognizes through its event handling setup. The Event Registry defines which event names are known and what actions should follow (such as rules, workflows, or notifications). If an event isn’t registered, there’s no defined handler for it, so the system won’t trigger any response by default. To react to a new event, you would register it and attach the appropriate response.